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Privacy & Security

LilyRow Custom Jewelry takes customer security and their confidential information seriously. Customer information, credit card information, as well as email address are kept secure and are not distributed, displayed or sold. ALL SALES INFORMATION OBTAINED THROUGH THIS WEBSITE IS RETAINED VIA PAYPAL SERVICES AND IS NOT VISIBLE TO ANY LILYROW CUSTOM JEWELRY STAFF MEMBER OR WEBSITE ADMINISTRATOR


What Does Our Privacy Policy Include?

Our Privacy Policy covers how and why we collect, use, protect, and share your personal information on our website at LilyRow Custom Our Privacy Policy focuses on personal information, which is information that identifies you or reasonably can be linked to information that identifies you.


What Type Of Information Do We Collect?

We collect two types of information: (1) information we receive from you and (2) information we receive from others. Information we receive from you includes information you share with us, such as when you create an account on our website.


We collect information to deliver the products and services you request and to help improve your shopping experience. We collect information from you in a variety of ways when you interact with our stores, websites, and mobile services.


Information We Receive From You

You share information with us in various ways online. For example, you share information when you:

  • Make an online purchase or other transaction, with us;

  • Create an account on our website;

  • Contact us to request service or provide comments or suggestions;

  • Post a review or comment on one of our social media pages, or post a rating, review or other user-generated content on our website; and

  • Participate in a contest, sweepstake, promotion, or survey.


When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, and payment information.


You also provide us information in other ways through technology. Some of this information may be linked to you personally. This information helps our websites work correctly and supports our customer marketing and analytics efforts, which we use to understand the needs of our customers and to provide information about our products and services.


How Do We Use Your Personal Information?

We use your personal information to provide you products and services, such as to fulfill your online orders and to help us personalize our offerings to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions.


Some examples of how we use your personal information include:

  • To fulfill your requests for products and services and communicate with you about those requests;

  • To register and service your account;

  • To administer contests, sweepstakes, promotions, and surveys;

  • To provide customer service and alert you to product information;

  • To help us personalize our service offerings, website, and advertising;

  • To help us improve your experience on our website;

  • To send you information about our products, services, and promotions;

  • To respond to reviews, comments, or other feedback you provide to us; and

  • To protect the security and integrity of our website and our business.

To do this, we combine personal information, collected online through our website.


How Do We Share Your Personal Information Outside Of LilyRow Custom

We will not sell or rent your personal information. We may share your personal information in limited circumstances, such as to conduct our business, when legally required, or with your consent.


We will not share your personal information outside of our company, except in the following circumstances:


Service Providers

We share personal information about you with service providers that help with our business activities, including shipping vendors, payment card processors, and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers maintain facilities.


Sponsored Promotions

During promotional events in which you provide your email address, your email address may be provided to another company that co-sponsors that promotion. In these cases, the terms of the promotion will explain how your email address is being used and whether it will be shared.


Legal Requirements And Protection Of Our Company And Others

We may share your personal information in special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of LilyRow Custom Jewelry, our customers, our associates, or other persons.


Examples include:

  • Protecting the health or safety of our customers;

  • Addressing crimes committed on our property or through our websites;

  • Identifying and addressing fraud or financial risk;

  • Responding to discovery in a legal proceeding or to a search warrant or other valid legal inquiry; and

  • Responding to an investigative body.


Business Transfers

In the event that all or a part of our business is merged, sold or reorganized, personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Privacy Policy.


Social Sharing

Our website offers social sharing features and other integrated tools, which let you share actions you take on the website with other media, and vice versa. The use of these features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature.


With Your Consent

In any circumstance other than those described above, we will ask for your affirmative consent before we share your personal information outside of our company.


What Are Your Choices?

You have choices about the various ways we collect, use, and share your personal information.

We want to offer you choices about the different ways we collect, use, or share your personal information.


These choices are described below.


Marketing Preferences

When we are sending marketing communications to you, we use the following standards:


We use an opt-in standard for phone and text messages. We use an opt-in standard for sharing personal information with companies outside LilyRow Custom Jewelry for their use in direct marketing, such as sending you promotions. Opt-in means we will only conduct the activity with your affirmative consent.


We use an opt-out standard for email or for other communications, such as postal mail. Opt-out means we may contact you, but will stop upon your request (as described below).


We may send you marketing communications. You can tell us your marketing preferences by visiting the Account pages of our sites. On the LilyRow Custom Jewelry website, please log in to your account and select My Account -> Settings -> Email Preferences on our website, or click the "unsubscribe" link in the footer of any marketing email we send to you.

Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices, customer surveys, or recalls. We may also need to contact you with questions or information regarding your order.

How Do You Access And Update Your Personal Information?

We provide you with a way to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.


You can access or update your personal information, including contact or account information, in the following ways:

  • If you have created an account on our website, log into your account. Once you do, you will be able to enter and update your own contact information and payment information.


How Do We Secure Your Personal Information?

We recognize the importance of maintaining the security of the personal information of our customers and website visitors. We use reasonable security measures, including physical, administrative, and technical safeguards, to protect your personal information. These measures may include security access controls or other physical security safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs.


Here are some examples of security measures we use to protect your personal information:

  • Passwords are required to access your online account and help to protect your account information. Please keep this password confidential.

  • Encryption technology, called Secure Sockets Layer (SSL), helps to protect personal information in certain areas of our websites during transport across the Internet. The presence of SSL encryption may be indicated by https in the browser URL or the image of a closed lock or solid key in the browser window.

  • For payment card information, we use secured networks, encryption or other protection of cardholder data, physical and technical access controls, monitoring and tests of security systems, and other information security practices to help to protect your information.


How Do We Protect The Privacy Of Children Online?

Our websites are intended for a general audience and are not directed to children.

We recognize the importance of protecting the online privacy of children. In order to protect the privacy of children, our websites knowingly collect personal information from children under the age of 13 only with prior parental consent or as permitted by law. Please Contact Us if you believe we may have collected information from your child through our websites and we will work to delete it.


What Are Your California Privacy Rights?

Our Privacy Policy describes how we share information for marketing purposes. This Privacy Policy and rights apply to all customers, including California residents.


We share personal information with others outside of LilyRow Custom Jewelry for direct marketing of their products only if we have your affirmative consent (opt in). To request a list of third parties to whom we may share personal information for their marketing purposes and the categories of information we may disclose, please email your request to our email address listed below:


How Will I Know If This Privacy Policy Changes?

Please check our Privacy Policy periodically for changes. If we make changes, we will post the date our Privacy Policy was last updated at the top of the Privacy Policy. We encourage you to review this page to stay informed about our information practices and the ways you can help protect your privacy.

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